WSU strengthens financial services, including financial literacy

PULLMAN, Wash.—As part of an ongoing effort to streamline services and strengthen leadership within Washington State University’s student financial services, a new organizational structure is being implemented.

The structure is built around three key operational areas within the Office of Financial Aid and Scholarships—student services and outreach led by Senior Associate Director Joy Scourey; client services and communications led by Associate Director Lisa Ormond; and compliance and operations led by Associate Director Randi Coyle.

Washington State University’s director of Financial Aid and Scholarships, Chio Flores, is assuming a new role that focuses on promoting financial literacy among students.  As assistant dean of students, she will develop and lead educational programs that help students effectively manage their finances, including student loans.

Flores has served as director of the Office of Financial Aid and Scholarships since 2008.

The Office of Student Affairs and Enrollment is currently searching to fill the position of assistant vice president for Student Financial Aid Services, which will oversee the Office of Financial Aid and Scholarships.  Until that position is filled, Sally Texter, assistant vice president for Enrollment Information Technology, is performing these duties on an interim basis.

Another search is underway to fill the position of assistant vice president for Enrollment Services.  This person will oversee the Offices of Admission, Recruitment, and New Student Programs.  Both positions will report to John Fraire, vice president for Student Affairs and Enrollment.


Steve Nakata, Manager of Communications, Student Affairs & Enrollment,, 509-335-1774.