Most supervisors and managers are good at communicating the good news of individual and departmental successes, awards, achievements. When difficult news comes knocking, however, communication becomes a bit more challenging. How do you deliver necessary but painful information in a way that corrects problems, protects relationships and results in ultimate success? This workshop examines many of the common barriers to effective communication and provides tips and skills for successful interaction. This class takes place from 9:30 a.m.-12:00 p.m.
For complete scheduling details and to register online, use the following link to access the course information page within your WSU Online Training Account; then click on the triangular ‘launch’ button: http://hrs.wsu.edu/skillsoft/default.aspx?c=ilt_wsu_COMM_588